Properly developed and deployed, Mobile Field Service Management presents a business with some of the most compelling opportunities for increased efficiency, improved customer satisfaction and reduced costs. As could be expected, these systems can also be expensive, complex and require significant process and culture changes within an organization. DCT Solutions Group has the experience and discipline to help your company avoid the pitfalls and achieve the benefits of mobile field service management.
Most service companies immediately see the benefit of replacing manual service tickets with an electronic version. Small, less expensive, yet sophisticated mobile computing hardware and nearly ubiquitous wireless coverage makes this option a reality for companies of any size. In order for these systems to be effective, tight integration into a variety of back office systems including inventory, dispatch and billing is usually required.
Tracking mobile inventory on service and delivery vehicles provides an immediate return on investment. Until recently, this process has been labor intensive and cumbersome, rarely providing information quickly enough or accurately enough to offset the costs. By scanning inventory onto vehicles, upon installation or delivery and performing regular cycle counts, real-time inventory information is readily available.
Many industries have a variety of high value assets required to deliver the services they provide to customers. Whether specialized delivery equipment, high value tools or sophisticated technologies, knowing where these assets are and ensuring that they are being fully utilized directly impacts your bottom line.
Preventative Maintenance and Inspections
Organizations from manufacturing to property management have requirements to serve internal customers as well as external customers. Mobile service management allows a company to track labor and material costs for internal operations as well as ensuring that mission critical equipment is serviced according to schedule.
Transportation & Delivery
Delivery operations can be greatly streamlined by the implementation of mobile technology. High value and tightly regulated products particularly benefit from real-time visibility.
Scout Field Service Management Features:
- Automatic GPS logging of arrival/departure time
- Truck level inventory management
- Expense reporting and reconciliation
- Easily interfaces to dispatch, route optimization and fleet management systems
- Serial number tracking and matching
- Automated payroll functionality
- Better control of inventory
- Reduced order to cash cycle
- Real time visibility of service technicians
- Reduced administrative costs
- Improved quality and customer satisfaction